Warranty and after-sales support
Every product we sell is genuine and covered by either a UAE distributor warranty or an international manufacturer warranty.
Standard cover
- Smartphones, tablets and laptops: 12 months, unless stated otherwise.
- Components (GPUs, SSDs, memory): 24–36 months depending on the manufacturer.
- Accessories and peripherals: 6–12 months.
The exact warranty period is shown in the specifications table on every product page.
What is covered
- Manufacturing defects and component failure under normal use.
- Dead-on-arrival units reported within 7 days of delivery.
What is not covered
- Physical damage, liquid ingress, or damage from power surges.
- Unauthorised repairs, modification or removed serial numbers.
- Normal wear such as battery capacity decline and cosmetic marks.
- Software issues, data loss and consumable parts.
How to make a claim
- Email info@nextnova.ae with your order reference, the product serial number and a short description of the fault.
- We confirm whether the unit is handled by us or by an authorised service centre.
- We arrange collection in Dubai or provide the nearest service centre for other emirates.
- You receive a repair, replacement or refund in line with UAE consumer protection law.
Please back up your data before sending in any device — we cannot be responsible for data stored on returned hardware.