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Warranty and after-sales support

Every product we sell is genuine and covered by either a UAE distributor warranty or an international manufacturer warranty.

Standard cover

  • Smartphones, tablets and laptops: 12 months, unless stated otherwise.
  • Components (GPUs, SSDs, memory): 24–36 months depending on the manufacturer.
  • Accessories and peripherals: 6–12 months.

The exact warranty period is shown in the specifications table on every product page.

What is covered

  • Manufacturing defects and component failure under normal use.
  • Dead-on-arrival units reported within 7 days of delivery.

What is not covered

  • Physical damage, liquid ingress, or damage from power surges.
  • Unauthorised repairs, modification or removed serial numbers.
  • Normal wear such as battery capacity decline and cosmetic marks.
  • Software issues, data loss and consumable parts.

How to make a claim

  • Email info@nextnova.ae with your order reference, the product serial number and a short description of the fault.
  • We confirm whether the unit is handled by us or by an authorised service centre.
  • We arrange collection in Dubai or provide the nearest service centre for other emirates.
  • You receive a repair, replacement or refund in line with UAE consumer protection law.

Please back up your data before sending in any device — we cannot be responsible for data stored on returned hardware.

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  • Fast delivery across the UAE
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