Question 1

Are your products genuine and UAE-spec?

Accepted Answer

Yes. Everything we sell is sourced through authorised distributors and brand partners, supplied sealed, and covered by a UAE distributor or international manufacturer warranty.

Question 2

Do your prices include VAT?

Accepted Answer

All prices are shown in AED and include 5% UAE VAT. Your order confirmation includes a VAT invoice you can use for expense claims.

Question 3

How long does delivery take?

Accepted Answer

Next working day in Dubai for orders placed before 15:00 GST, 1–2 days for Abu Dhabi and Sharjah, and 2–3 days for the northern emirates.

Question 4

Is delivery free?

Accepted Answer

Delivery is free on orders over AED 500. Below that a flat AED 25 fee applies, shown before you pay.

Question 5

Which payment methods do you accept?

Accepted Answer

Visa, Mastercard, Apple Pay, bank transfer and cash on delivery. Buy-now-pay-later options are shown at checkout where eligible.

Question 6

Can I return a product?

Accepted Answer

Yes — most items can be returned within 14 days in their original packaging. See the delivery and returns page for exclusions such as opened consumables and software.

Question 7

Do you supply businesses and bulk orders?

Accepted Answer

We do. Contact our team with the quantities and specifications you need and we will send a quotation with lead times.

Question 8

How do I track my order?

Accepted Answer

Use the order reference from your confirmation email on the order tracking page, or reply to that email and our team will update you.

Frequently asked questions